Get In Touch With Romayna

Should you require support or have queries while shopping with Romayna, do not hesitate to reach out. Our customer‑care team strives to deliver responsive, practical support for all shoppers.

What We Can Assist You With

Product‑Related Queries

Want further details on any item? Reach out to us for facts regarding size specs, fabric composition, colour variants, design features, stock status and any other product‑specific information.

Order‑Related Help

Encounter issues with your purchase? Our team can look into order progress, shipping notifications, tracking data, as well as cases where payment went through yet you failed to receive your order confirmation.

Return and Exchange Services

Kindly get in touch promptly if your parcel arrives with wrong goods, defective items or missing merchandise. Our staff will walk you through your eligible return and exchange alternatives.

Feedback and Recommendations

Your opinion matters greatly to us. You are welcome to share your thoughts concerning our merchandise, website functionality, overall shopping journey or customer service performance. Your input fuels our continuous optimisation.

Official Support Channel

Email: service@romayna.com

Support Working Hours

Our customer service representatives are on duty from Monday to Friday, 9:00 AM‑6:00 PM.

Emails submitted within working hours normally get a reply within 2 hours.

Messages sent out of working time — weekends and public holidays included — will be processed and replied starting from 9:30 AM of the next working business day.

Speed Up Your Support Request

To enable us to process your enquiry efficiently, please format your email subject line as shown below: Inquiry Type + Order Number

Sample subject: Order Support - #P2025XXXX

For product‑focused enquiries, kindly attach the product name or product link where you can.

Still Waiting For A Solution?

If you have not obtained a resolution 24 hours after sending your first message, please send a follow‑up email referencing your original enquiry. We will revisit your case and offer further support at the earliest opportunity.

romayna — Simplifying everyday fashion shopping for a smooth, handy and pleasant experience.