Service policy

1. Acceptance of Terms

By visiting, accessing, or utilizing the Romayna platform (hereinafter referred to as “we”, “us”, “our”) and the official website romayna.com, you acknowledge and fully agree to be bound by these Terms of Service (hereinafter referred to as “Terms”).

2. User Eligibility and Service Scope

Users must be aged 18 or above to use our platform for purchasing clothing and fashion accessories. The services we provide cover order processing, product delivery and professional after-sales support. All users shall take full responsibility for submitting authentic, accurate and complete account and delivery information during use.

3. User Account Responsibilities

Each user is solely responsible for the security and confidentiality of their personal account, as well as all behaviors and operations conducted under their account. In the event of unauthorized account access, usage or any security anomalies, you shall promptly notify us via the official email: service@romayna.com.

4. Order Rules and Confirmation

All official orders take effect and are confirmed once successful payment is completed. We will send a formal order confirmation notice to users within 72 hours after payment verification. We reserve the right to cancel confirmed orders due to inventory shortages, system errors or other objective circumstances, and will provide a full refund for cancelled orders. Product related information is subject to occasional adjustments; users are advised to contact our customer service for verification before placing orders.

5. User Code of Conduct

Users are entitled to apply for after-sales services in accordance with our official Refund Policy and unsubscribe from our marketing promotion messages at any time. Users are prohibited from misusing the website functions, publishing illegal, invalid or inappropriate content, and maliciously manipulating order transactions. All returned or exchanged products must be kept in original packaging and resalable condition to meet after-sales requirements.

7. Intellectual Property & Liability Exclusion

All texts, pictures, designs and other content displayed on the Romayna website are protected by intellectual property rights and belong exclusively to our platform. Any unauthorized copying, dissemination and commercial use are strictly prohibited. We shall not be held responsible for service failures caused by force majeure factors or third-party service abnormalities, nor shall we bear liability for losses and damages arising from improper use of products by users.

8. Governing Jurisdiction

These Terms of Service, as well as all independent service agreements signed between us and users, shall be governed by and interpreted in accordance with the laws of the United Kingdom.