Shipping policy

Romayna is committed to delivering a smooth, convenient and reliable logistics experience for every customer. This policy details our official order processing rules, available shipping methods, delivery timelines and international order specifications for your reference.

1. Order Processing Procedure

All confirmed orders will be processed within 1–3 business days upon successful payment confirmation.
Processing time excludes weekends and official public holidays.
Once your parcel is dispatched, we will send a shipping confirmation email with your official tracking information (once available) to your registered mailbox.
Please ensure your email address and delivery information are accurate and complete during checkout to avoid logistics delays.

2. Shipping Coverage & Destinations

We provide global shipping services covering most countries and regions worldwide.
Available shipping options and service coverage vary by delivery location. The system will automatically display accessible shipping methods and corresponding fees based on your destination address during checkout.
If your location is temporarily unsupported, the relevant unavailable prompt will be shown on the checkout page.

3. Shipping Methods & Corresponding Fees

We currently provide three official shipping solutions to meet different customer needs:

Standard Shipping

Shipping Fee: $5.99
Standard Shipping is our cost-effective conventional logistics option, suitable for customers with no urgent delivery requirements. All parcels are delivered via our officially partnered logistics carriers.
Estimated Delivery Time: 15–20 business days

Express Shipping

Shipping Fee: $15.99
Express Shipping is our priority fast delivery service, designed for customers who require faster order fulfillment.
Actual delivery duration is subject to destination distance, carrier operation efficiency, customs clearance progress and other objective factors.

Free Standard Shipping Offer

Free Standard Shipping is available for orders with a merchandise subtotal of $40 or above (calculated before tax and other additional charges).
This promotion exclusively applies to Standard Shipping. The official $15.99 Express Shipping fee will still be charged if you select the Express delivery option.

4. Estimated Delivery Timeline

All displayed delivery times are approximate values, which may be affected by multiple uncontrollable factors:
  • Delivery destination and transportation distance
  • Carrier processing and transit arrangements
  • International customs clearance procedures
  • Severe weather and unexpected emergency events
  • Peak shopping seasons and logistics pressure
  • Local last-mile delivery conditions
Therefore, we do not guarantee an exact fixed delivery date for all orders.
After shipment, you can track real-time logistics status via the tracking number attached in our shipping confirmation email.

5. International Order Regulations

For all cross-border and international orders, please note the following important terms:
  • The recipient is responsible for all applicable customs duties, import taxes and other local official fees imposed by the destination country.
  • Relevant tariffs and taxes are not included in product prices or shipping fees unless explicitly stated during checkout.
  • Customers must provide complete, accurate and valid delivery addresses and phone numbers for customs declaration and smooth delivery.
  • Additional reshipping fees will be charged for failed delivery caused by incorrect or incomplete customer address information.
  • Customs review standards and processing time vary by country, which are beyond the control of Romayna.

6. Delivery Problem Handling

Please contact our customer service team promptly if you encounter any of the following logistics issues:
  • Parcel not received beyond the estimated delivery period
  • Abnormal or delayed tracking status updates
  • Visibly damaged package upon arrival
  • Received incorrect products inconsistent with your order
  • Missing items in the delivered package
Official Support Email: service@romayna.com
To ensure efficient investigation and processing, please attach your order number, tracking number (if available), problem description and relevant picture or video evidence in your email. Our team will respond and assist you as soon as possible.

7. Policy Updates & Revisions

Romayna reserves the right to update and revise this Shipping & Delivery Policy irregularly in response to service adjustments, carrier cooperation changes, business updates and legal requirement iterations.
All revised clauses will take effect immediately after being published on this page. Your continued use of the romayna.com website after policy updates constitutes your recognition and acceptance of the latest shipping terms.

8. Contact Information

For any inquiries, doubts or support needs regarding shipping and delivery services, please reach out to us via official channels:
Brand: romayna
Service Email: service@romayna.com
Official Website: romayna.com
Thank you for choosing Romayna. We sincerely appreciate your trust and strive to bring you a satisfying shopping and logistics experience.